The Partnership
2026 marked five years since DSC flew its first drone scan as the exclusive drone pilot vendor for a major Canadian insurer. Five years of continuous service. One vendor, trusted with every drone inspection.
Exclusivity is earned, not granted. The relationship has endured because DSC delivers the same result in the fifth year as it did in the first week: fast deployment, precise aerial documentation, and a policyholder experience that reflects well on the carrier.
Full-Service, Not Flight-Only
DSC does more than put aircraft in the sky. DSC manages scan scheduling directly with the carrier’s clients, coordinating every appointment around the policyholder’s availability and convenience. The adjuster assigns; DSC handles the rest. Policyholders deal with one professional point of contact, appointments happen on their terms, and claims teams stay focused on adjudication instead of logistics.
DSC handles both residential and commercial scans for the carrier using a mix of software-supported inspections and basic image-only scans in cases where the damage is clearly evident and only documentary proof is required.
Five Years by the Numbers
| Metric | Result |
|---|---|
| Years as exclusive drone pilot vendor | 5 |
| Time from assignment to policyholder call | 1 day |
| Average time from assignment to drone flight | 5 days |
| Average time from flight to data delivery | <24 hours |
These are not launch-quarter numbers. They are five-year averages, sustained across seasons, storm cycles, and surge volumes. A 5-day average from assignment to completed flight, held over thousands of scans, is the definition of dependable capacity. A key success factor in the relationship is DSC’s adherence to cycle times. 5 days turnaround is a good result for BAU; managing that across the lifecycle of a CAT is exceptional.
A major factor in this sustained performance is the service model deployed: Once the policyholder is notified by the carrier that a drone inspection will occur, DSC takes over the entire service delivery operation. Scheduling, assigning a pilot, conducting the scan, and uploading the data is handled consistently. The same process is employed in BAU as well as CAT situations.
The Takeaway
Five years. One exclusive partnership. Thousands of scans, a 5-day average from assignment to flight, and 95% of policyholders contacted within a day of assignment. When a carrier needs eyes in the air and a steady voice on the phone, DSC answers. That is what a drone scan partner should look like for the insurance industry.